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Smiling Woman



Successful retail managers have real operational experience plus excellent leadership skills.

Participants will grow the skills and knowledge vital for retail success, including effective communication, feedback and coaching, retail standards, performance measurements and how to run effective meetings.

  • This course is targeted at anyone who manages a retail team

  • One-day classroom-style training

  • Six module weekly instructor-led webinar programme

  • Online learning course

  • Leadership vs management

  • Understanding your value proposition

  • Personal styles and leadership

  • The sales process

  • Setting goals for sales growth

  • Metrics and performance

  • Driving productive activity

  • Feedback and coaching

  • Setting and maintaining standards

  • Running successful staff meetings

Fashionable Woman
  • Better understanding of the sales process

  • New tools for matching personal style and motivation and performance

  • Increased self-confidence to effectively lead a team

  • Improved meetings and one-on-ones

  • Better performance and results

+ Greater confidence and credibility

Fashion Business

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