top of page
Zero Waste Store

RETAIL sales

A sale is a customer saying they liked your service.

​

This programme builds on our Customer Service course and focuses on the sales process and what to do at each stage of the customer buying process.

  • This course is targeted at anyone who works in retail

  • One-day classroom-style training

  • Six module weekly instructor-led webinar programme

  • Online learning course

​

Programme
  • Sales and customer service

  • The theory of influence

  • Building rapport

  • Questioning and listening

  • Features and benefits

  • Building the value equation

  • The sales process

  • Product recommendations

  • Cross-sell and up-sell

  • Metrics and KPIs

  • Follow-up

Paying Customer
Outcomes
  • Increased confidence in asking customers to buy

  • Improved understanding of how and why customers buy

  • Better language to influence sales

  • Advanced questioning techniques

  • Improved motivation and focus

​

+ Greater confidence and credibility

Shopping

Contact us for more information:

bottom of page