RETAIL sales
A sale is a customer saying they liked your service.
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This programme builds on our Customer Service course and focuses on the sales process and what to do at each stage of the customer buying process.
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This course is targeted at anyone who works in retail
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One-day classroom-style training
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Six module weekly instructor-led webinar programme
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Online learning course
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Sales and customer service
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The theory of influence
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Building rapport
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Questioning and listening
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Features and benefits
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Building the value equation
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The sales process
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Product recommendations
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Cross-sell and up-sell
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Metrics and KPIs
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Follow-up
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Increased confidence in asking customers to buy
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Improved understanding of how and why customers buy
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Better language to influence sales
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Advanced questioning techniques
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Improved motivation and focus
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+ Greater confidence and credibility